Well, I encountered my first WATCH OUT in Mexico. Glad it cost me ‘only’ 400 pesos.
This morning, I ran out of bandwidth after using less than 1GB’s worth. As it turns out, when you buy the 3GB internet plan, you need to send a text to activate said plan. I was paying a hefty per MB price!
When I was at the office Monday and had paid I asked if I had anything else to do and they said no. I am convinced that there was no language barrier issue. The person just couldn’t be bothered to tell the foreigner that she needed to send a text message.
I went back to the Guaymas TelCel office on the way out of town today and wasn’t able to get an English speaker. I argued my case in Spanish and was told that I was being very clear, but too bad, so sad. The woman who had served me on Monday even admitted that she didn’t tell me about the text I had to send and that if I had more questions I should have gotten back in line to speak to a general inquiries person! This is the same woman who very clearly told me I had done everything and was good to go!
I know that bureaucracy in Mexico is maddening to foreigners, but this takes the cake! I was very patient on Monday, waiting in all their lines and speaking their language and I got taken, plain and simple! I am so not impressed and frankly disgusted by my welcome to Mexico by such a large corporation.