Call me whatever you like, I will always get angry at businesses that don’t care about their customers. I work really hard for the little money I have and spend it carefully it makes me mad when a company takes that for granted.<\/p>\n
I purchased a Wilson Sleek cell booster and high gain antenna after doing a lot of research and getting opinions from people. Nowhere was there any mention that you need an adapter to couple these two devices. The antenna even says “Works on all cellular devices” with no mention of the adapter.<\/p>\n
The only way to know that you need an adapter is to understand that FME female and SMA female connectors are incompatible. It’s not my job to know that or even to research it. The products are Wilson’s and it’s their job to make purchase easy for their customers by providing compatible products or at least making a note that X is not compatible with Y without Z. I have found several reviews of the Sleek and the coupler chastising Wilson for this same issue.<\/p>\n
I have now been waiting 11 days for my damn coupler to come and it likely won’t be here for another week.<\/p>\n
I don’t want to count how much money I have lost in that time because I am barely able to get online. I spent $190 on this device, which seriously ate into my gas budget, so going up the hill three or four times a day is no longer an option.<\/p>\n
Yes, I can get online a little at home, after pages hang and hang and hang and connections time out. What is infuriating me (and I don’t use the word lightly) is that I get 1 bar at the top of the hill with the Mifi only and can download a 330MB file in five minutes flat. Down here, with the Sleek giving me 2 to 3 bars, it would take three hours to download that same file, if the connection didn’t keep timing out. I’d give photographic evidence of this, but I can’t upload pictures tonight. In fact, I never know what I will and won’t be able to do at any given time.<\/p>\n
Just a half hour ago, Netflix was streaming nicely and pages were loading and now I know that if I don’t manually save this post to a text file, I will lose it because the connection will time out as I press save. I know this for a fact because this is what happened last night when I wrote the bulk of this post and then set it aside until I’d had some time to cool off. You don’t want to read what I had to say last night.<\/p>\n
In other words, don’t buy all the testimonials that rave about how many extra bars the Sleek will give you. Bars means squat! I would have been so much better off putting that $190 into Miranda’s gas tank and making an arrangement with a farmer up the hill to park in his field for a month.<\/p>\n
Now, I’m hopeful that the Sleek will work better with the high gain antenna, but what if it doesn’t? I’ll have lost almost a month and wasted $190 because Wilson Electronics is too lazy to put on their literature that you need a $6 coupler to marry their products.<\/p>\n
But what angers me the most is that I wrote a polite email to Wilson last week about this issue and got an autoresponder telling me a human would answer me in two business days. More than two business days later, nothing. Not even a canned insincere ‘sorry, we’ll try to do better.’ Having no serious competition is no excuse to treat your customers like they don’t count.<\/p>\n
Wilson Electronics, you suck.<\/p>\n","protected":false},"excerpt":{"rendered":"
Call me whatever you like, I will always get angry at businesses that don’t care about their customers. I work really hard for the little money I have and spend it carefully it makes me mad when a company takes that for granted. I purchased a Wilson Sleek cell booster and high gain antenna after […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[632,4,635,5,807,9,3],"tags":[1574],"class_list":["post-20058","post","type-post","status-publish","format-standard","hentry","category-canada","category-haven","category-north-america","category-rving","category-saskatchewan","category-tech","category-travel","tag-sasktel"],"_links":{"self":[{"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/posts\/20058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/comments?post=20058"}],"version-history":[{"count":0,"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/posts\/20058\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/media?parent=20058"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/categories?post=20058"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.raecrothers.ca\/blog\/wp-json\/wp\/v2\/tags?post=20058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}